1.1 These terms and conditions set out how a membership operates and what you can expect by becoming an I Heart Local member. By purchasing a membership, you will agree to the terms and conditions that are in place at the time you make your order and it is recommended that you keep a copy of them.
1.2 We (I Heart Local – Keynsham & Saltford) reserve the right to make subsequent changes to the terms and conditions on our website at any time but your membership will remain subject to the terms and conditions that were published at the time you placed your order.
1.3 You are asked to tick a box to agree to our terms and conditions when you place your order. If you do not agree to them, you will not be able to proceed nor become a member.
2. Contractual obligation of both parties
2.1 When you order a membership and payment is received, you will receive confirmation by email (unless paid for in person) and a physical card will be dispatched at the earliest opportunity (no later than 10 working days, except in cases where exceptional circumstances have arisen).
2.3 Your membership will expire one year from the date your card is issued as per the expiry date printed on your card. You may not use your card after the membership has expired. If you decide to renew your membership, you will be issued a new card with a new expiry date.
2.4 Only the named person on the card will be entitled to use it. Participating businesses reserve the right to decline to offer the advertised discount if it becomes clear that the card is being used by someone other than the named person on the card. Any such miss-use will null and void the contract between the named person on the card and I Heart Local Card – Keynsham & Saltford.
2.5 In the case of any loss or damage to your membership card, you may request a replacement card at the cost of £10. The replacement card will be issued with the same expiry date as the original card and it will be dispatched at the earliest opportunity after payment has been received (no later than 10 working days, except where exceptional circumstances have arisen).
3 Refunds and cancellations
3.1 Memberships purchased online are subject to a 14 day cooling off period, in which you are entitled to cancel your purchase and you will be issued with a full refund as long as you have not waived your right to cancellation by using your card to redeem any discounts or offers within that period. Your card must be returned at your own cost, and we must be in physical possession of it within 14 days of the order being placed. Your refund will be processed when your card has been received by I Heart Local Card – Keynsham and Saltford.
3.2 Your membership is payable upfront for the full year and after the cooling off period you will not be entitled to any refund, partial or otherwise for any cancellations.
4 Using your I Heart Local Card
4.1 In cases where participating businesses take payment or bookings over the phone or online, you will be asked to provide your name and member ID, as printed on your card, in order to claim the discount or special offer as listed on the I Heart Local – Keynsham & Saltford website at the time of purchase.
4.2 In cases where participating businesses take payment in person, you will be asked to present your card at the time of purchase.
4.3 Your membership entitles you to the discounts and special offers listed on the website at the point you present your card to claim any such listed discount or special offer. The availability of participating businesses, their discounts and/or special offers may change or cease during the course of your membership. You will be entitled to benefit from any new participating businesses, discounts and/or special offers that may be introduced during the course of your membership. By agreeing to these terms and conditions, you accept that the availability of discounts may be variable from time to time and we will not be held liable for any such changes in availability. However, we will reasonably endeavour to keep our website up to date with the offers that are available. It is your responsibility to check the I Heart Local – Keynsham & Saltford website before making any purchases to ensure that no changes have taken place and that the discount and/or offer that you want to redeem is still available.
4.4 Discounts and special offers on our website are not usually available in conjunction with any other offers being advertised elsewhere by participating businesses or by any other scheme. If in doubt, it is your responsibility to check directly with the participating business.
4.5 We are not liable for any services or products supplied by participating businesses. Descriptions of any products or services are displayed on behalf of participating businesses and are not endorsements by I Heart Local – Keynsham & Saltford. It is your responsibility to carry out any necessary research and/or comparisons in order to make your own decision about where to make your purchases. You will form a direct relationship with participating businesses at the point you carry out a transaction with them. I Heart Local – Keynsham & Saltford will not be involved in any individual disputes with any transactions undertaken.